• Blended Call Center
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management


  • Inbound Call Center
  • Call Routing
  • Multiple Scripts
  • Phone Key Input
  • Survey Management
  • Text to Speech
  • Voice Customization
  • Voice Mail

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Interactive Voice Response (IVR)

  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Multi-Process
  • Time Conditions
  • Voice Mail
  • Call Forwarding
  • Call Barging


  • Multi-Process
  • Time Conditions
  • Voice Mail
  • Call Forwarding
  • Call Barging
  • Online Agent Monitoring
  • Caller ID Popup


  • Quality Monitoring Tools
  • Unlimited Processes
  • Provision to export in excel with user rights
  • Dashboard templates with user rights

Auto Dialer

  • CRM
  • Call Disposition
  • Call Recording
  • Call Scheduling
  • Call Scripting
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer


  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Employee Directory


  • IVR / Voice Recognition
  • Mobile Access
  • Virtual Call Center
  • Web Conferencing

Predictive Dialer

  • Call Monitoring
  • Call Recording
  • Call Scheduling
  • Call Transfer
  • Campaign Management
  • Campaign Specific Caller ID
  • FCC Compliance
  • FTC Compliance
  • Lead Management
  • List Management


  • Access Controls/Permissions
  • Call Recording
  • Call Routing
  • Contact Management


  • Interactive Voice Response (IVR)
  • SIP Trunking
  • Unified Communications
  • Voicemail Transcription

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